Privacy Policy

We collect information you provide directly to us when you use our services, create an account, place an order, or contact us for support.

• Name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely through payment gateways)
• Order history and product preferences
• Communication preferences and feedback

We use the information we collect to provide, maintain, and improve our services, and to communicate with you about your orders and our products.

• Process and fulfill your orders efficiently
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your inquiries, questions, and support requests
• Send promotional communications and offers (with your consent)
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and ensure security

We value your trust and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With delivery partners for order fulfillment and shipping
• With payment processors for secure transaction processing
• With law enforcement when required by law or legal process
• To protect our rights, privacy, safety, or property

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Secure SSL encryption for all data transmission
• Secure payment processing through trusted gateways
• Regular security audits and monitoring
• Limited access to personal data on need-to-know basis

Our website uses cookies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device.

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings

You can choose to disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

You have certain rights regarding your personal information. We respect your choices and provide ways for you to exercise these rights.

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information

To exercise any of these rights, please contact us using the information provided below.

We want you to be completely satisfied with your purchase. Please read our refund and cancellation policy carefully.

Order Cancellation:

• Orders can be cancelled within 2 hours of placing the order by contacting us
• Once the order is shipped, cancellation is not possible
• For COD orders, you may refuse delivery; however, repeated refusals may result in COD being disabled for your account
• To cancel an order, contact us at +91 9767513780 or email yashwantmixmasala@gmail.com

Refund Policy:

• Refunds are applicable only for damaged, defective, or wrong products received
• Report any issues within 24 hours of delivery with photos/videos as proof
• Refund requests must be made via email to yashwantmixmasala@gmail.com with order details and evidence
• Approved refunds will be processed within 5-7 business days to the original payment method
• For COD orders, refunds will be processed via bank transfer (NEFT/IMPS)

Refund Timeline:

Payment Method	Refund Timeline
Credit/Debit Card	5-7 Business Days
UPI	3-5 Business Days
Net Banking	5-7 Business Days
Cash on Delivery	7-10 Business Days (via Bank Transfer)

Non-Refundable Cases:

• Change of mind after delivery
• Products opened or used
• Damage caused by customer mishandling
• Issues reported after 24 hours of delivery
• Products purchased during sale or with promotional discounts (unless defective)

Return/Replacement:

• We offer replacement for damaged or defective products
• Replacement will be shipped within 3-5 business days after approval
• In case replacement is not available, a full refund will be processed

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.